Emotions and service in the digital age

Podrobná bibliografie
Další autoři: Härtel, Charmine E. J., (Editor), Zerbe, Wilfred J., (Editor), Ashkanasy, Neal M., (Editor)
Typ dokumentu: E-kniha
Edice:Research on emotion in organizations ; 16.
On-line přístup:Plný text - nelze MVS
Informace o práci s e-knihami
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020 |a 9781839092619 
020 |a 9781839092596  |q electronic bk. 
050 |a T14.5  |b .E46 2020 
072 |a PSY013000  |2 bisacsh 
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245 |a Emotions and service in the digital age /  |c edited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy. 
264 |a Bingley, U.K. :  |b Emerald Publishing Limited,  |c 2020. 
264 |c ©2020 
300 |a 1 online resource (280 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 |a Research on emotion in organizations ;  |v 16 
500 |a Includes index. 
504 |a Includes bibliographical references. 
505 |a Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business s 
588 |a Print version record. 
650 |a Technology  |x Social aspects. 
650 |a Technology  |x Psychological aspects. 
650 |a Emotions  |x Research. 
650 |a Psychology, Emotions.  |2 bisacsh 
650 |a Psychology: emotions.  |2 bicssc 
700 |a Härtel, Charmine E. J.,  |e editor. 
700 |a Zerbe, Wilfred J.,  |e editor. 
700 |a Ashkanasy, Neal M.,  |e editor. 
776 |z 9781839092602 
830 |a Research on emotion in organizations ;  |v 16. 
856 4 0 |u https://doi.org/10.1108/s1746-9791202016  |y Plný text - nelze MVS 
856 4 2 |u https://knihovna.vse.cz/zdroje/emerald-ebooks/  |y Informace o práci s e-knihami 
BAS |a EB 
LKR |a PAR  |b 000688794  |l UEP01  |r 776  |m E-book  |n Tištěná verze